Frequently Asked Questions

Q: What is Gobike?

A: Gobike is a ride hailing platform, serving people with bicycles.

Q: How do I get a job?

A: Refer to the GoBike Driver App page for help.


Cancellation Policy For Drivers.

Q: What if I need to cancel the job?

A: As for driver cancellation, if you were to cancel a job, do give ample time to find a replacement.


Cancellation Policy For Customers.

Q: What if the customer cancels the job?

A: If the customer were to cancel the job they will be charged a $5 cancellation fee.

If it is within 1 hour of the arranged pick-up time. Else, there will be no cancellation fee on both parties.

Q: Do I get paid if a customer cancels the job?

A: You will be paid the $5 if the customer cancels.


Commission Policy.

Q: Does GoBike take any commission?